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Frequently Asked Questions
How to Enroll in a Course
To sign up, just choose the course you’d like to take and select your preferred payment option. Our secure payment system ensures a smooth transaction. Once your payment is confirmed, you’ll receive an email with your login details, giving you instant access to your course materials so you can begin learning right away.
What Should I Do If I Forget My Login Details?
If you forget your login information, don’t worry — we’re here to help. Simply contact our support team at contact@elevated-institute.com, and we’ll assist you in recovering your account.
How Long Does It Take to Complete a Course?
If you forget your login information, don’t worry — we’re here to help. Simply contact our support team at contact@elevated-institute.com, and we’ll assist you in recovering your account.
Do I Need to Travel to Attend the Courses?
No travel is required — all of our training is delivered 100% online. Once you log in, you can access the course materials and tools from any computer, tablet, or smartphone. As long as you have an internet connection, you can learn from anywhere in the world.
Can I Cancel My Registration If I Change My Mind?
Yes, you have a 30-day withdrawal period starting from the date your payment is confirmed. If you’re not satisfied with your course for any reason, you can cancel your registration and receive a full refund — no explanation needed.
How Am I Evaluated During Training?
Each module includes a short quiz to help reinforce your learning. These quizzes are optional but highly recommended to prepare you for the final exam.
At the end of the course, you’ll take a final multiple-choice exam. To pass, you need to score at least 80%. If you don’t pass on your first attempt, you’ll have the opportunity to retake the exam. Once you pass, you’ll be able to download and print your certificate directly online.
What Materials Are Used for Training?
Our training includes downloadable PDF guides and audio content, all accessible through your personal login. You can download and review the materials anytime, as often as you like, making it easy to learn at your own pace.
What Should I Do If I Can’t Download the Materials?
If you’re having trouble downloading the course materials, try the following steps:
Log out and log back into the site.
If a PDF or audio file isn’t loading properly, try using a different web browser.
Pause and allow time for files to load, especially with slower internet connections.
Make sure your browser is up to date and that necessary plug-ins are enabled.
Clear your browser’s cache and cookies regularly.
If the problem persists, feel free to contact our support team at contact@elevated-institute.com — we’re here to help!
What Should I Do If I Can’t View the Tests or Print My Certification?
If you’re experiencing issues viewing the tests or printing your certification, try switching to a different browser. For the best performance, we recommend using Firefox or Microsoft Edge. These browsers are most compatible with our platform and may resolve the issue quickly.
Are the Courses Accessible to Everyone?
Yes! Our courses are designed for both beginners and experienced professionals. Whether you’re looking to enhance your skills or start a new career, our training is made for you. We use clear language and step-by-step explanations to ensure the content is easy to understand and accessible to all learners.
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