General Inquiries & Support
Have a question, concern, or something you’d like to share? We’re here for you. Whether it’s course-related or general feedback, we truly value your input—it helps us improve and serve you better. Our team aims to respond to all inquiries within 24–48 hours, so don’t hesitate to reach out!
Technical Difficulties
If for some reason you haven’t received your course link, we appreciate you emailing us directly at info@elevated-institute.com.
Social Media
Connect with us on our social media platforms. Follow us for updates, inspiring content, and tutorials.
Facebook: Elevated Institute
Instagram: elevatedinstitute
For general inquiries and support, please fill out our submission form here:
Frequently Asked Questions
How can I sign up for a course?
Simply select the program you’d like to join, proceed with payment through our secure portal, and wait for confirmation. Once processed, your login information will be sent to your inbox, giving you full access to your course and allowing you to start without delay.
What should I do if I forget my login details?
If you forget your login information, reach out to our support team at info@elevated-institute.com, and we’ll help you regain access. To avoid delays, make sure to store your login details securely when you receive them.
How long does it take to complete a course?
Our online courses give you lifetime access, so you can begin anytime and progress at your own pace. While there’s no deadline to finish, we suggest setting aside 30 minutes to 2 hours per module, depending on the course content.
Do I need to travel to attend the courses?
No in-person attendance is required; all training is online. With your login, you can study from any device and location with an internet connection.
If I change my mind, can I cancel my registration?
Yes, you have 30 days from the date your payment is confirmed to withdraw. If the course doesn’t meet your expectations, you may cancel your registration and receive a full refund, no explanation needed.
How am I evaluated during training?
Each module ends with a quiz to help reinforce your learning. These are optional but strongly encouraged as preparation for the final exam. At the end of the course, you’ll take a multiple-choice final exam, which requires a score of at least 80% to pass. If you don’t reach that mark, you may retake the exam. Once you succeed, your certificate will be available for download and printing.
What materials are used for training?
Each course includes downloadable PDF guides. Once logged in, you can access, download, and revisit them as often as you wish.
What should I do if I can't download the materials?
If you experience difficulties downloading course materials, try logging out and back in. For PDF files that don’t display correctly, switch to another browser or pause and reload them. Depending on your internet speed, loading may take extra time. Be sure your browser is updated, your plug-ins are active, and clear your cache and cookies regularly. If problems persist, our support team is here to help.
What do I do if I can't view the tests or print my certification?
If you encounter issues viewing tests or printing your certificate, try switching to a different browser. For best results, we recommend using Firefox or Microsoft Edge.
Are the courses accessible to all?
Yes, our training programs are suitable for both beginners and experienced professionals. Whether you’re looking to expand your skills or start a new career path, the courses are accessible to everyone. We use clear language, and all techniques are explained in detail.